• Are you ready to be the go-to expert in solving real-world Microsoft 365 issues that directly impact our customers’ businesses?
• Do you want to join an energetic, collaborative support team where continuous learning and hands-on experience with new technologies are part of the daily routine?
• Are you looking to grow your career at a company recognized as A Great Place To Work, with access to certifications, strategic projects, and a customer-first culture?

Practical Information:

Location: Manila, Philippines | Reports to: Services Manager for Global Support | Visa Requirements: Valid working visa for Philippines | Language Requirements: Professional level English written and verbal | Work Arrangement: Remote | Learn more: crayon.com

As our new Cloud Technical Support Engineer you will be the first point of contact for customers seeking assistance. You will manage incoming requests via phone, email, and support tools, providing timely and effective solutions. As the product expert for the M365 suite, you’ll guide users through its features and capabilities with expertise.

Key responsibilities will include:

• Provide front-line, end-user, and administrator support for customers
• Follow call logging, efficient backlog management, escalation process and procedures
• Provide high-quality case documentation for service requests
• Installation, configuration, and support for the M365 suite on various customer platforms including pure cloud and hybrid environments
• Participate in technical collaborations, trainings and discussions to foster continuous development and teamwork

Your Competencies:

• Experience with cloud-based application suites such as M365 or AWS in a PC or Mac (M365 expert) environment
• Demonstrated experience in administration of M365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business)
• Knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites, as well as modern Office suites, including deployment and migrations
• Customer service experience

About You

• Problem-solver and a passion for learning
• Customer service mindset in diverse situations
• Effective communicator and collaborator

What's on Offer?

• Friendly and inclusive environment
• Development opportunities
• Awarded as a A Great Place To Work

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, colour, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

Apply to join an award-winning employer!

Please refer to job description.