• Assist customers with inquiries and provide information regarding products and services.
• Handle customer complaints and resolve issues in a timely and effective manner.
• Process orders, returns, and exchanges following company policies.
• Maintain a high level of product knowledge to effectively assist customers.
• Document customer interactions accurately in the company database.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: Availability to work flexible hours, including evenings and weekends.