• Oversee daily operations of the chat support team to ensure timely and effective customer service.
• Train, mentor, and develop team members to enhance performance and customer satisfaction.
• Monitor chat interactions and provide constructive feedback to improve communication skills.
• Assist in implementing and maintaining customer service protocols and procedures.
• Collaborate with other departments to resolve customer issues and enhance the overall customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a supervisory role.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong leadership abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.